Ode to Good Customer Service

DMV-by Amy Yen

If there’s anything @ComcastCares & @RichardatDell & the other brands on Twitter success stories have shown, it’s that good customer service still feels like an anomaly & people never seem to get tired of praising it. My reasoning has always been that we’ve got to continue to encourage this type of behavior, lest the big brands think us ungrateful & go back to not giving me the cable & internet I overpay for each month.

Such is the reason why today, when I encountered excellent customer service in the least likely place on earth—the DMV—I felt the need to repeatedly, desperately thank each lovely, wonderful employee who helped me. I found myself literally trying to come up with the words to properly express my extreme gratitude that these civil servants, who work in what has to be among the most depressing environments known to man, went out of their way to help lil’ ol’ me FINALLY, almost a year & a half after leaving Boston, obtain a California driver’s license.

I won’t go into details about what they did, but frankly, I shouldn’t have been able to get the license today. Even I’ll admit that. The red tape was all set up to stop me, but a few feisty California-DMV Santa Monica office employees worked together to beat the system for no real reason except to help me out. To me, it felt like nothing short of a miracle.

So, I’d like to take this opportunity to take back my statements in the past, in which I believe I referred to the DMV as “what hell must feel like.” Also, Zita from the Santa Monica office, if you’re out there reading this by any chance, I forgot to tell you, I really like your earrings.

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